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Posted February 24, 2016
8 min read
We sat down with Jeff Harbeson, a retired military Captain and funeral home owner/partner, also known as The Funeral Commander, to get his insights on how funeral directors can follow best practices to implement chang... Read More
Posted February 16, 2016
3 min read
One of the most important aspects to managing relationships with families is pro-actively getting feedback from them through surveys. When you get feedback directly from families about their experience and understand ... Read More
Posted February 9, 2016
5 min read
Funeral directors are highly involved with families when honoring the deceased, but are also responsible for staying connected with the local community throughout the year. Knowing how important visibility and communi... Read More
Posted February 3, 2016
5 min read
In this two-part series, CRäKN was able to speak to Alan Creedy about what funeral directors should be thinking about as they look ahead. Creedy also shares what excites him most about this year’s OFDA Education Confe... Read More
Posted January 28, 2016
10 min read
Alan Creedy is a leading thought leader and expert when it comes to the critical needs of the funeral profession, focusing in on what practitioners need to do today and how to prepare for the future. CRäKN had the pri... Read More