Funeral Home Software: Answers to 10 FAQs About CRäKN
Posted January 9, 2019
6 min read
Here are 10 frequently asked questions about CRäKN:
1. Can I use CRäKN on my phone?
Yes, you can use CRäKN on any device. Mobile access is so important in today’s business world. Any tool you invest in should allow you to work from anywhere and from any device, and CRäKN is no different.
Take for example CRäKN whiteboards: your digital whiteboard is accessible from any device, anywhere, at any time. That way, you can update your digital whiteboard no matter where you are—on the road, at home, or in the office. The best part is your team can see all the information, synced in real-time. No more visits to the office just to update the physical whiteboard!
2. How can CRäKN help our team collaborate?
CRäKN was designed to make everything about each arrangement easier, and a big part of that is collaboration. With CRäKN, you can access details, assign tasks, schedule events and check on progress—no matter where you are located—at home, at the office, or out of town.
That makes coordination and collaboration much more streamlined, efficient, and helps so that no ball is ever dropped. With all the information you need to manage every case at your fingertips and always updated in real-time, every single detail is taken care of, no matter who interacted with a family (or vendor) last.
3. Will there be guidance and onboarding when we use CRäKN?
Yes! Our support is designed to help you hit the ground running. We have dedicated resources to offer you training, advice, and guidance so you get the most out of CRäKN.
We have a customer success team that maps out steps, strategies, and milestones so we can make sure all our customers are onboarded smoothly and so that, in the long-run, our customers become our biggest advocates.
Part of this long-term partnership involves change management support. We want to be sure you have the support you need to implement new processes in your firm. That includes: steps to identify any current or potential issues and problems; identifying how job functions will change; clarification on potential expectations throughout the transition; tips to help you improve efficiency along the way; and other practical steps and strategies so that the knowledge, new processes, and emotions throughout the process are managed in a way that’s as smooth as possible.
4. Is CRäKN safe and secure?
Yes, you can have full confidence in the cloud security infrastructure and practices used by CRäKN.
We use Amazon Web Services’ also called AWS for world-class, reliable, scalable, and highly secure hosting. That’s why many security-sensitive organizations and some of the world’s largest organizations trust AWS, too.
You can rest easy, knowing that your data is safely and securely stored and transmitted through CRäKN at all times. Data and information are always encrypted and we have strong safeguards in place to protect you and your families’ sensitive information.
We also log any and all access to the database, so we have full visibility of the data and who is accessing it, at all times. Bottom line: you and your families’ data are safe and secure with CRäKN.
5. Would CRäKN ever share or sell my information?
That’s a great question and it’s wise to always ask partners how they will use your funeral home’s information. We will never share or sell your data. You own your data and will always own your data.
6. How does CRäKN cut down on re-work or duplicate data entry?
Many traditional processes require you to enter the same information, multiple times, for every family. CRäKN’s single entry system allows you to enter information one time and use it in multiple ways.
Here’s how it works: you enter a loved one’s information one time and it will populate across the entire system – your digital whiteboard, the case file, the contract, the financials, family authorizations, government forms, the obit, stationery providers, answering services, calendars and to any other person, place or vendor that needs access to this information. One and done! That’s a huge time savings and can even reduce errors along the way.
7. How does CRäKN integrate with the other companies and technology we’re already using?
We can integrate with your website, answering service, accounting system, stationery, flowers, and your other preferred vendors and partners. We can even integrate with your Google/Outlook calendar, where events flow directly from CRäKN to your calendar.
These integrations make your work easier, help you optimize resources, and can save you hours per case. One example is your call answering service: your service provider can enter contacts as they take calls, and your event data can be shared with them in real-time. In turn, they can accurately (and quickly) answer questions that they often get from your families.
8. Do we have to pay more if more people at our firm use CRäKN?
No, you do not pay “per-seat” or based on the number of users. Said another way, anyone from your funeral home—from part-timers to full time staff and beyond—can use CRäKN and you won’t be charged more. You have unlimited users and unlimited devices with CRäKN.
9. What kind of customer support do you provide?
At CRäKN, we provide customers with a dedicated customer success team. Customer success is much different than the customer service interaction you’ve probably experienced at some point in the past. To us, “customer success” is focused on opportunities and a long-term partnership; in contrast, traditional “customer service” is reactive, rather than proactive. It also doesn’t look at the business’ needs or the big picture.
Customer success includes strategic planning to map out the ideal and anticipated journey any customer has with us. This includes steps, strategies, and milestones to make sure we can help support your business’ growth.
All in all, the goal of your dedicated Customer Success Manager is to help your team manage the transition as smoothly as possible, but also to understand your business so we can help you gain efficiencies in your funeral home.
Also see question #3 above.
10. What happens if the Internet goes down or we lose Internet at our funeral home?
If the Internet at your funeral home goes down, your data and information in CRäKN will not be affected and it will not be at risk.
As a cloud-based tool, if your funeral home is having connectivity issues, we recommend turning to Internet provided by a mobile hotspot, also commonly called a Wi-Fi hotspot. Many people already have hotspots on their phone (or tablet). As a portable hotspot, they allow multiple devices to connect at the same time—from anywhere (with a cellular network) and at any time.
Funeral Home Software That Helps Your Team Collaborate
CRäKN is an efficiency tool that provides everything you need to manage all your day-to-day activities. Integrations with your answering service, stationery, your website, and even your accounting system make each case more streamlined than ever before.
Want to see how CRäKN streamlines the entire planning process—and even your financials and operations? See how you can save substantial time and optimize your resources: Request a demo of CRaKN today.
We help funeral professionals save time, prevent duplicate work & reduce errors. Focus on the family, let us focus on helping you. Request a demo today!