Leading Through Uncertainty: 6 Insights to Help Your Funeral Home Transition to a New Normal

Posted June 3, 2020

4 min read

It’s a pivotal time for your funeral home.

Your state and local governments are enacting new regulations to energize our local economies while keeping our communities safe. We are clearly entering a “transition period”.

Since one size does not fit all, you may be managing your funeral home differently than your competitor down the street. Here’s a list of 6 insights that may help you lead through your transition:

1. Deploy virtual board meetings

Some of your team members might still be virtual, so adapt your board meetings as needed to accommodate those who are working virtual, or those who are working virtual, some of the time.

Your teams do not have to meet at the funeral home if you’re using a digital whiteboard. They can meet virtually to discuss specific details and share information about every family, every day. No matter where your team is physically located during the day, you can still stay on top of the details and run efficient board meetings. When done right, virtual board meetings are fast, easy and help everyone stay aligned. You can test CRaKN’s whiteboard to see if it fits your business.

2. Be conscious and understanding of team members’ changing availability

Your team members may still be operating under schedules that aren’t regular or predictable. Some of your teammates may have personal concerns or issues to handle at home, so be conscious of that as much in the coming weeks.

Use a calendar integration to respect employees’ schedules and ensure that no detail is ever lost. CRäKN, for example, will allow you to not only integrate your calendars as a team, but you can seamlessly schedule tasks, services, and events without worrying about availability or overlap.

3. Continue matching the right talent to the right roles

As you move through this transition, you will need to keep adjusting your team’s roles, resources and tasks. For example, be sure your best communicators are the ones handling incoming calls and engaging with families. Strong verbal communication is an essential skill right now.

You’ll also want to manage your teams completion of tasks. CRaKN dashboard gives you an instant picture of performance – what is accomplished and what needs to be accomplished.

4. Use social distancing as much as you can

You can continue to protect your staff and families by improving your processes and operations. For example, CRaKN has features that give you access to your pre-arrangements and historic cases without going to the office or to the file cabinet. CRaKN e-signature tool allows you to minimize live contact when signing contracts. You can also use CRäKN to collect and enter vitals for EDRS input. No need to interact with the public to complete state-mandated tasks.

5. Share more digital grief resources with families

Funeral professionals have always helped families to grieve, to honor loved ones, and to begin to find healing. Now should not be different. Consider these resources for families as an important part of their experience with you!

Now more than ever, focus on offering robust digital grief resources to help educate families on grief and the grieving process in general. Whether they use them now or in the future, these resources can help families cope and start to heal, so don’t under-estimate their value.

Virtual grief gatherings and support groups are another option you can point families towards, too.

6. Ask team members to take advantage of extra time

You may be facing a situation where some team members have extra time on their hands. If that’s true, ask them to investigate a continuing education plan for themselves.

Do they know CRaKN offers approved CEU credits in most states? Our cloud-based, instructor-led CEU courses encourage professional development without traveling from the safety of home or work. CRäKN’s CEU training is endorsed by the Academy of Professional Service Practice. Ask us to learn more.

We’re Here to Help Your Funeral Home Transition to a New Normal

For the duration of our national Covid-19 emergency, CRaKN is providing our case management tools at no cost so you can manage your funeral home in a way that keeps your families and staff safe and healthy.

With this offer, you’ll have access our digital whiteboard, task lists, whiteboard, e-signatures, state and local form bank, automation—and many more features—at no subscription cost to you.

This offer is extended for the foreseeable future and includes a deeply discounted onboarding fee of just $295. It’s easy, simple, and intuitive. Get started, so you don’t miss out on the opportunity to serve families and work with your team from a distance. We’re here to get you signed up and onboarded quickly! Call 844-382-7256 to learn more.

Categories: Industry


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